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Shipping & Returns

Postage Costs

Since the recent postage charge updates from Royal mail, we have decided to change our postage system to a simpler and more cost effective method. Rather than calculating postage costs by weight, it is now broken down into 5 clear price brackets dependent upon your total spend with us. Please see the table below for our new pricing structure, and just contact us if you require further postage information.

All orders are shipped 1st Class Royal Mail or Next Day Courier Service where applicable, and are suitably packaged.

Order Postage
up to £5.00 £1.20
up to £10 £3.50
up to £20 £6.00
up to £150 £7.50 via next day courier service
over £150 £15.00 via next day courier service

We are happy to ship to the EU and the ROW  (rest of world), but please contact us before placing your order and we will advise you on postage costs.

Once an order has been placed we aim to process and despatch your goods within 3-4 working days as standard.  There are occasionally further delays due to periods of high demand and the fact that our products are all carefully hand crafted to order.  If this is the case you will be notified and contacted for further arrangements within 24 hours of placing the order.

If you require your order to be dispatched sooner than the standard 3-4 working days, please contact us to discuss arrangements.

For large orders, we will contact you with an estimated delivery date.

We do stress that we cannot be held responsible for any delays within the postal system, which are beyond our control. If a delivery you are expecting has not arrived within 5 working days of your shipment confirmation email, please let us know. We will treat each case individually, although Royal Mail do state that a letter, parcel or package is not deemed lost until 15 days after postage. At this point, we will make a claim to Royal Mail for a refund. This can take several weeks, so we will then refund you or replace your lost items free of charge. If the parcel does arrive at any point, we do ask that you then return it to us (this is not applicable to personalised cards). We will refund any postage costs incurred to yourself.

If you need your items urgently, please ask for a special delivery quote. This is the only way to ensure that your goods will be with you the next working day, and can often reduce any worries and stress. If you have opted to pay for your products by cheque, we ask that you do not send your payment until the final cost is confirmed. We will bank your cheque as soon as possible but will not dispatch the goods until payment has cleared.


Pretty Beautiful offer a number of different payment methods, just choose which option is the most suitable for you.

We accept payments via Paypal which accepts credit/debit card payments, or payment through an existing Paypal account. Please note, you do not need to have a Paypal account in order to use the Paypal payment process.

You can pay by credit/debit card over the phone, by contacting us on 01623 847798. Simply place your order online, and then select the cheque payment option. Simply call us with your card details and we will process your payment whilst you are on the line. A cheque payment option is also available, but please be aware that your order will not be dispatched until your cheque has cleared (usually 5 – 7 working days).

Site Security

Pretty Beautiful is secured with a SSL (secure socket layer) provided by GoDaddy.  This protects our database and the checkout procedure, and keeps your personal details safe.

SSL Certificates

When you reach the 'checkout', look out for the 'https' in the URL in your internet browser, or the packlock icon.  The presence of 'https' and the padlock, confirm that you are in a secure area of the web site.


If for any unfortunate reason you are unhappy with your order, please contact us immediately so that we can rectify the problem.

If your card has been personalised, and we have made a mistake, a replacement card will be despatched at no extra cost to yourself.  We do ask that you then return the original card to us unused and as received.  A refund of the return postage costs will be issued.

If you simply change your mind within 7 days of receiving the item, you are then responsible for return postage and packaging costs.  A refund of the initial order price (excluding postage) will be issued upon receipt of the undamaged goods. Refunds will not be issued if you change your mind outside of the 7 day 'cooling off' period. Please contact us before posting any goods.

If you have any queries please contact us.

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